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Frequently Asked Questions

General

I left something on the bus. Is there a lost and found area?
 Yes. If you have lost a personal item while travelling on any Milton Transit service, please contact the Customer Information Line (905-864-4141), Monday to Friday, 8:30 a.m. to 4:30 p.m. Be prepared to describe your item and to provide details of your trip (e.g. route number, time, direction of travel, etc.). Unclaimed items are kept for 60 days.
Can I bring my pet onboard?
Small pets are permitted onboard as long as they are secured in a pet carrier that can fit between the seats and does not occupy the aisle. Exotic pets are prohibited. 
Do buses have air-conditioning?
Yes. All Milton Transit buses have air conditioning.
Can I bring my stroller or personal shopping cart onboard?
Strollers and personal shopping carts are permitted onboard. You may board a bus without folding up strollers or personal shopping carts, but it is your responsibility to ensure it does not interfere with the safety or comfort of other passengers. Oversized strollers (e.g. jogging strollers) are not permitted onboard.
What is "Yield to Bus"?
Yield to Bus is a provincial law designed to improve transit flow and make transit service more reliable and efficient. Drivers must yield to the right of way to buses leaving bus stops, bays and terminals.  

Accessibility

Are Milton Transit buses fully accessible?
Yes. All Milton Transit buses are fully accessible. Find out more about our accessibility features.
Can I bring my guide dog or service animal onboard?
Guide dogs and service animals are permitted onboard Milton Transit. When it is not apparent that an animal is a service animal, a letter from a physician or nurse confirming the passenger's requirement for a service animal must be presented to the operator upon boarding. 
What is the difference between Priority Seating and Courtesy Seating?
Priority Seating is designated for use by passengers with disabilities. Courtesy Seating are for use by those who may benefit from having a seat near the front of the bus (e.g., seniors, expectant mothers, adults travelling with infants or small children, etc.). Find out more about Priority and Courtesy Seating.
Does Milton Transit provide specialized / Specialized Transit services for persons with disabilities?
Yes. Milton access+ is a door-to-door shared ride, Specialized Transit service for eligible persons with disabilities. Find out more about Milton access+, including categories of eligibility and the required application process.

Schedules and Services

What are the ways I can get current route and schedule information? Is there a trip planner available?
Current route and schedule information can be retrieved from Schedule and Maps. Updates on route detours and other news items can be found on the main page of the Milton Transit website.
Will Milton Transit have real time bus arrival / departure information in the future? 
Real time bus arrival and departure information has been identified as an important priority in the Moving Milton Forward: 2013 - 2017 Milton Transit Master Plan. The future development and implementation of real time information is subject to approved capital and operating budgets. In the meantime, Milton Transit will continue to provide and maintain updated schedule information for passengers.
Does Milton Transit maintain General Transit Feed Specification (GTFS) data? Where can I get it? 
Milton Transit maintains updated GTFS scheduled data on the Town of Milton Open Data portal. Find out more about Open Data.
When will I get new service to my area? More or better routes and services?
Each year, Milton Transit takes into consideration customer comments related to service growth and service level enhancements. As part of the annual budget process, which is approved by Council, a service plan is prepared which considers customer comments in addition to identifying service priorities and needs.

At the Bus Stop

Can I board or exit between stops? What is "Request Stop"? 
In order to keep Milton Transit buses on schedule, you can only board and exit buses at designated bus stop locations. Request Stop is a program that allows you to exit the bus at a particular location in between stops along the route if the operator can safely do so. This program is available on all routes after dusk.
When should I be at a bus stop? 
Try to be at your bus stop 2-5 minutes before your bus is scheduled to arrive. Have your fare ready.
How do I signal for the bus to stop and pick me up? 
Operators will automatically look for all customers in the proximity of a designated bus stop. However, please ensure you are in a visible location, where possible. It is also a good idea to stand and move out of a shelter when you see your bus approaching.
Why was my bus late?
We do our best to provide timely service to customers. However, road construction, traffic delays and weather can be a factor in our ability to meet our scheduled arrival and departure times.
How long does it take for snow to be removed from my bus stop?
Snow removal at bus stops and shelters is completed within 36 hours after a snow event. Find out more about Snow Removal.  

Fares

What fare options are available? 
There are many options available for paying your Milton Transit fare, including: exact cash, single-ride tickets, monthly passes and day passes. Find out more about Fares.
Where do I purchase tickets and passes? 
Tickets and passes can be purchased at any of our Ticket Agents.  
How do I connect with GO Transit services? Is there a special fare? 
All Milton Transit routes connect with GO Transit services at the Milton GO Station. Find out more about GO Transit Connections. Through the GO Transit Fare Integration program, Milton Transit fares are discounted when connecting with GO Transit at the Milton GO Station. 
What is PRESTO? When will Milton Transit be PRESTO-enabled?
PRESTO is an reloadable, electronic smartcard that provides an additional fare paying option to customers travelling on most Greater Toronto and Hamilton Area (GTHA) transit systems, including GO Transit bus and train services. While Milton Transit is currently not set up to support PRESTO card scanning, it is still acceptable as valid  proof for GO Transit Fare Integration. Future implementation of PRESTO on Milton Transit has been identified as a long term initiative in Moving Milton Forward: 2013 - 2017 Milton Transit Master Plan, subject to Council and budget approval.
What is SPLIT?
Funded by Halton Region, the Subsidized Passes for Low-Income Transit (SPLIT) program provides monthly transit passes at a reduced rate for Milton residents who meet the low income threshold. Individuals receiving assistance from Ontario Works or the Ontario Disability Support Program may also be eligible. Find out more about SPLIT.

Business With Us

What are the ways I can advertise on Milton Transit?
Shelter and bus (interior and exterior) advertising is coordinated by Pattison Outdoor Advertising, 905-282-6800. 
Can I charter a Milton Transit Bus?
Yes. Milton Transit buses can be chartered. Due to licensing requirements, Milton Transit can only operate charter services within the Town of Milton municipal boundaries. Charter requests can by made by email.
How do I apply for a job at Milton Transit?
Because Milton Transit operates a third-party, contracted transit service, all operations, maintenance and customer service career opportunities are handled by our service provider. For more information about the recruitment process, please visit PWTransit Canada.

Connecting with Us

Who do I contact for more information? 
For more information about Milton Transit services, please Contact Us