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Milton access+

Milton access+ is a door-to-door, shared ride specialized transit service for persons with disabilities. Eligibility for the service is application-based and determined on a passenger's ability to consistently use conventional transit services because of a disability, either short-term or long-term.

Hours of Operation

  • Monday to Friday: 5:20 a.m. - 11:10 p.m.
  • Saturday: 7:10 a.m. - 8:10 p.m.

How to Apply

Apply for Milton access+ service by completing the application linked below (hard copies are also available at Town Hall, 150 Mary St.), which includes the additional option to apply for Specialized Transit service in Burlington and Oakville. Please only select the municipal Specialized Transit service provider(s) you will require. The application form must be fully completed and signed by you and your health care professional to avoid delays in processing. The completion of this application form does not guarantee eligibility. Applications will be reviewed within 14 calendar days from the date of receipt of a fully completed form. Please read the Milton access+ Pre-Application Information document before filling out the application, and print both forms for your records.

Completed forms are to be returned to:
Specialized Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON
L6H 0H3
Fax: 905-338-4166
Email: mobility@oakville.ca

Once approved, you will be contacted by mail and assigned an identification card / number with the level of eligibility: unconditional, conditional or temporary. Enclosed will also be some information about how to use Milton access+.


If you are found to be ineligible for service, you may appeal the decision in writing within 60 days of the date on the denial letter. All letters of appeal are to be sent to the Specialized Transit Application Office (address above). Once received, an independent appeal committee will review your appeal and make a decision. As part of the review, you may be asked to attend an in-person interview with the appeal committee. If an interview is required, a meeting date will be set and transportation will be provided for you. Once a decision has been reached, you will be notified by letter.

If your appeal is denied, you must wait 12 months before re-applying for Milton access+ service unless there is a significant and documented change in your disability.

Current Milton access+ Registrants

Frequently Asked Questions