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Milton access+ is a door-to-door, shared ride paratransit service for persons with disabilities. Eligibility for the service is application-based and determined on a passenger's ability to consistently use conventional transit services because of a physical or a physical-functional limitation, either short-term or long-term.
Apply for Milton access+ service by completing the application linked below (hard copies are also available at Town Hall, 150 Mary St.), which includes the additional option to apply for paratransit service in Burlington and Oakville. Please only select the municipal paratransit service provider(s) you will require. The application form must be fully completed and signed by you and your health care professional to avoid delays in processing. The completion of this application form does not guarantee eligibility. Applications will be reviewed within 14 calendar days from the date of receipt of a fully completed form. Please read the Milton access+ Pre-Application Information document before filling out the application, and print both forms for your records.
Completed forms are to be returned to:
Paratransit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Once approved, you will be contacted by mail and assigned an identification card / number with the level of eligibility: unconditional, conditional or temporary. Enclosed will also be some information about how to use Milton access+.
If you are found to be ineligible for service, you may appeal the decision in writing within 60 days of the date on the denial letter. All letters of appeal are to be sent to the Paratransit Application Office (address above). Once received, an independent appeal committee will review your appeal and make a decision. As part of the review, you may be asked to attend an in-person interview with the appeal committee. If an interview is required, a meeting date will be set and transportation will be provided for you. Once a decision has been reached, you will be notified by letter.
If your appeal is denied, you must wait 12 months before re-applying for Milton access+ service unless there is a significant and documented change in your physical functional mobility.