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Service Policies

Duty of Operators

Milton Transit operators are responsible for the safe operation of buses and administering our service policies that promote a comfortable ride for you and others.

Passenger Etiquette

Exercise proper passenger etiquette to ensure you and your fellow passengers share a positive experience on Milton Transit:

  • Have your fare ready upon boarding the bus.
  • Respect Town property and the property of your neighbours by refraining from loitering and littering while travelling to / from or waiting at the bus stop. Dispose all personal garbage responsibly.  
  • Refrain from using profane or discriminatory language.
  • Use headphones while operating personal audio devices.
  • Remove backpacks upon boarding the bus to make room for other passengers. When seated, place your backpack on your lap or on the floor in front of you.
  • Remove all recreational footwear / equipment, such as roller skates, inline skates and ski boots. Shoes and shirts must be worn on the bus.
  • Refrain from using strong perfumes and colognes.
  • Please talk quietly while on your cell phone.
  • Upon boarding, please move back, and exit using the rear doors where possible.
  • Small snacks and drinks in a sealable cup are permitted as long as they are properly contained. However, any resulting litter must be taken with you and disposed of responsibly. Uncontained food and drinks are not permitted.

Smoking and Alcohol

Smoking and the consumption of alcohol is strictly prohibited on all Milton Transit buses, inside shelters and at transit terminals (i.e. Milton GO Station).

Priority and Courtesy Seating

In compliance with Section 49 of the Integrated Accessibility Standards Regulation (IASR 191-11), Milton Transit has established designated Priority Seating areas for use by passengers with disabilities. Courtesy Seating areas have also been allocated for use by those who may benefit from having a seat near the front of the bus (e.g., seniors, expectant mothers, adults travelling with infants or small children, etc.). Learn more about Priority and Courtesy Seating on our Accessibility page.

Service Animals and Pets

Guide dogs and service animals are permitted onboard Milton Transit. When it is not apparent that an animal is a service animal, a letter from a physician or nurse confirming the passenger's requirement for a service animal must be presented to the operator upon boarding. All other animals may be carried onboard as long as they are secured in a pet carrier that can fit between the seats and does not occupy the aisle. Exotic pets are prohibited.

Personal Belongings

You are responsible for your own personal belongings; Milton Transit is not responsible for any lost or misplaced articles. Firearms, prohibited weapons, toxic and combustible/explosive materials, such as wet-cell batteries, propane tanks and gasoline containers, are not permitted onboard.

Transporting Bulk Items

Transporting bulk items, such as parcels and sporting equipment, is permitted as long as it is safe to do so, at the operator's discretion. Bulk items brought onboard must be in your possession at all times, in a position where the items do not obstruct the aisle or compromise the safety of other passengers.

Strollers and Personal Shopping Carts

Strollers and personal shopping carts are permitted onboard. You may board a bus without folding up strollers or personal shopping carts, but it is your responsibility to ensure it does not interfere with the safety or comfort of other passengers. Oversized strollers (e.g. jogging strollers) are not permitted onboard.